Somewhere To Stay Terms of Service
Last updated: 07 October 2026
Terms of service
These Terms of Service (“Terms”) govern your use of our website, online registration system, and digital check‑in process. By accessing our services or staying at Somewhere To Stay Backpackers (“the Hostel”, “we”, “us”), you agree to these Terms, our Terms & Conditions, and our Hostel Rules.
Relationship to our Terms & Conditions
These Terms of Service supplement our full Terms & Conditions and Hostel Rules. They do not replace them.
You must read and agree to the full Terms & Conditions and Hostel Rules before staying with us: Full Terms & Conditions https://www.somewheretostay.com.au/aboutus/#terms-and-conditions
Use of digital services
By using our website, online registration form, or digital check-in, you agree:
- To provide accurate and truthful information
- To submit required identity details (including a selfie photo)
- To not misuse, interfere with or attempt to bypass any digital systems
- To comply with all instructions provided by staff
- That digital submissions are handled according to our Privacy Policy
Registrations and identity verification
You must complete our online registration before entering the property and guest areas. You agree that:
- All information you provide is accurate
- You will present valid indentification at check-in
- You will comply with the requirements outlined in our full Terms & Conditions
- Visitors must also register and follow addtional Vistor Rules
Payments and charges
By using our services you acknowledge that:
- All stays must be paid in advance
- Card payments may incur surcharges
- Deposits may be required for keys, linen or damages
- Additional charges may apply for breaches of Hostel Rules, late check-outs or property damage
Full details provided in our Terms & Conditions
Behaviour and conduct
You agree to comply with:
- All Hostel Rules
- All safety instructions
- All lawful directions from staff
Breaches may result in eviction, forfeiture of deposit, or additional charges. The full list of rules is available on our website.
Liability and responsibility
By staying at Somewhere To Stay Backpackers, you agree to accept the normal risks of shared hostel accommodation and to take reasonable care for your own safety and belongings.:
- Hostels are shared environments, and guests accept the usual risks of shared rooms, bathrooms, kitchens and common areas
- Guests must use all facilities safely and follow staff instructions at all times
- Guests are responsible for their own belongings. The Hostel is not liable for loss, theft or damage of personal items anywhere on the property
- The Hostel is not responsible for injuries caused by misuse of facilities, intoxication, ignoring instructions, or behaviour by other guests
- The Hostel is only liable where an injury is caused by its own negligence
- Guests are responsible for any damage they cause, including accidental damage, lost keys or linen, excessive cleaning, or costs arising from unsafe behaviour (including fire alarm activation)
- The Hostel may charge the guest’s deposit or payment method for damage or related costs
- The Hostel’s insurance does not cover guest belongings or accidental damage caused by other guests. Guests should have their own travel insurance
- The Hostel takes reasonable steps to secure digital systems but is not liable for unauthorised access caused by external breaches beyond its control
- Guests must report any hazard, unsafe item, damaged equipment or safety concern to staff immediately
- The Hostel is not liable for disruptions caused by events outside its control, including weather, government orders, emergencies, utility outages or transport delays. Refunds or compensation are not provided for such events
Privacy and data handling
Your personal information is collected and used according to our Privacy Policy. This includes identity verification, security, booking management, and legal compliance. You can view our Privacy Policy on our website.
Refusal of service
We may refuse service, cancel bookings or evict guests who:
- Provide false information
- Engage in unsafe or illegal behaviour
- Breach Hostel Rules
- Disturb other guests
- Pose a security risk
- Fail to follow staff instructions
This is further detailed in our Terms & Conditions
Changes to these terms
We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our services indicates acceptance of updated terms.
Your rights and contact
These terms do not exclude rights or remedies that cannot lawfully be excluded under Australian law. For questions about the service, email info@somewheretostay.com.au, call (07) 3333 2964, or speak with reception.